Ensuring Compliance, Transparency & Responsible Lending
This policy provides customers with a structured grievance redressal mechanism. It outlines how complaints are filed, escalated, and resolved across four levels including ICPL officers and RBI.
Read PolicyThe Fair Practices Code sets out principles to ensure ethical lending, transparent communication, and fair treatment to all customers through every stage of the loan lifecycle.
Read PolicyThis policy is designed to prevent money laundering by mandating proper identification and due diligence for all customers as per RBI norms and regulatory standards.
Read PolicyThis document explains how interest rates are determined for different loan products based on customer profile, tenure, risk grading, cost of funds and market trends.
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